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(PDF) ISO ORIENTACIÓN PARA LOGRAR EL ÉXITO SOSTENIDO | Miguel Sanson - blogger.com
5/29/ · Figure 2, Source: acc. to Draft DIN EN ISO , modified by the auditors First, one notices that ISO is not represented in this graphic. Here, it might be symbolic, but this is reflected throughout the Standard - ISO no longer wants to be considered an „add-on standard“ to ISO but independent, while addressing managers. ISO Quality management -Quality of an organization -Guidance to achieve sustained success. DIN EN ISO - in der deutschen und englischen Fassung für ein besseres Qualitätsmanagement. Kaufen Sie jetzt online die DIN EN ISO Norm!
Iso 9004:2018 pdf download
To browse Academia. Skip to main content. Log In Sign Up. Download Free PDF. Miguel Sanson. A short summary of this paper. It is identical to ISO A list of organizations represented on this committee iso 9004:2018 pdf download be obtained on request to its secretary. This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application.
This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by Octoberand con flicting national standards shall be withdrawn at the latest by October Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights.
CEN shall not be held responsible for identifying any or all such patent rights. The work of preparing International Standards is normally carried out through ISO technical committees, iso 9004:2018 pdf download. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee.
International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. In particular the different approval criteria needed for the different types of ISO documents should be noted, iso 9004:2018 pdf download. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement. This fourth edition cancels and replaces the third edition ISOwhich has been technically revised. It includes the planning, implementation, analysis, evaluation and improvement of an effective and efficient management system. Improvement and innovation also support sustained success. This document promotes self-assessment and provides a self-assessment tool for reviewing the extent to which the organization has adopted the concepts in this document see Annex A.
A representation of the structure of this document, incorporating the elements essential to achieve sustained success of an organization as covered in this document, is presented in Figure 1. This guidance is consistent with the quality management principles given in ISO This document provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.
This document is applicable to any organization, regardless of its size, iso 9004:2018 pdf download, type and activity.
For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document including any amendments applies. ISOiso 9004:2018 pdf download, Quality management systems — Fundamentals and vocabulary 3 Terms and iso 9004:2018 pdf download For iso 9004:2018 pdf download purposes of this document, the terms and de finitions given in ISO apply.
It is up to the organization to determine what is relevant to achieve sustained success, iso 9004:2018 pdf download. The organization should go beyond the quality of its products and services and the needs and expectations of its customers.
The organization should apply all of the quality management principles see ISO to achieve sustained success. The needs and expectations of individual interested parties can be different, aligned to, or in con flict with those of other interested parties, or can change quickly. The means by which the needs and expectations of interested parties are expressed and met can take a wide variety of forms, iso 9004:2018 pdf download, for example co-operation, negotiation, iso 9004:2018 pdf download, outsourcing, or by terminating an activity; consequently, the organization should give consideration to the interrelationships of its interested parties when addressing their needs and expectations.
The composition of interested parties can differ signi ficantly over time and between organizations, industries, cultures and nations; Figure 2 provides examples of interested parties and their needs and expectations. Figure 2 — Examples of interested parties and their needs and expectations 4. Short- and medium-term objectives should support this long-term strategy.
There are key factors to consider when determining the context of an organization: a interested parties; b external issues; c internal issues. The organization should determine which interested parties are relevant. The organization should determine which interested parties: a are a risk to its sustained success if their relevant needs and expectations are not met; b can provide opportunities to enhance its sustained success.
Once the relevant interested parties are determined, the organization should: — identify their relevant needs and expectations, iso 9004:2018 pdf download, determining the ones that should be addressed; — establish the necessary processes to ful fil the needs and expectations of the interested parties. The organization should consider how to establish ongoing relationships with interested parties for bene fits such as improved performance, common understanding of objectives and values, and enhanced stability.
The organization should determine which external and internal issues could result in risks to its sustained success or opportunities to enhance its sustained success.
Based on the determination of these issues, top management should decide which of these risks and opportunities should be addressed and initiate the establishment, implementation and maintenance of the necessary processes. The organization should consider how to establish, implement and maintain a process for monitoring, reviewing and evaluating external and internal issues, with consideration of any consequences to be acted on see 7.
The identity of an organization is determined by its characteristics, based on its mission, vision, values and culture. Mission, vision, values and culture are interdependent and the relationship between them should be recognized as dynamic. Top management should ensure that the context of the organization is considered when determining its mission, vision and values.
This should include an understanding of its existing culture and assessing the need to change the culture.
The strategic direction of the organization and its policy should be aligned with these identity elements, iso 9004:2018 pdf download. Top management should review the mission, vision, values and culture at planned intervals and whenever the context of the organization changes. When changes are made to any of the identity elements, they should be communicated within the organization and to interested parties, as appropriate.
Policy statements should include commitments to satisfy the needs and expectations of interested parties and to promote improvement. When establishing the strategy, top management should either apply a recognized and appropriate model available in the market, or design or implement an organization-speci fic customized model.
Once chosen, it is crucial to maintain the stability of the model as the solid foundation and reference for managing the organization. Strategy should re flect the identity of the organization, its context and long-term perspective. Iso 9004:2018 pdf download short- and medium-term objectives should be aligned accordingly see 7. Top management should make strategic decisions regarding competitive factors see Table 1. These policy and strategy decisions should be reviewed for continued suitability.
Any changes to the external and internal issues, as well as any new risks and opportunities, should be addressed. Objectives should be de fined for the short and long term and should be clearly understandable. Objectives should be quanti fied where possible.
When determining the objectives, top management should consider: a to what extent the organization is aiming to be recognized by interested parties as: 1 a leader with respect to competitive factors see 7. When deploying the objectives, top management should encourage discussions for alignment between different functions and levels of the organization. Such communication should be meaningful, timely and continual. For example, the same information can be conveyed in one way to people within the organization and in a different way to interested parties.
Processes often cross boundaries of functions within the organization. Consistent and predictable results are achieved more effectively and efficiently when the network of processes functions as a coherent system. Processes are speci fic to an organization and vary depending on the type, size and level of maturity of the organization. The activities within each process should be determined and adapted to the size and distinctive features of the organization.
In order to achieve its objectives, the organization should ensure that all its processes are managed proactively, including externally provided processes, to ensure that they are effective and efficient.
Figure 3 gives a schematic representation of a process. The organization should ensure that the responsibilities, authorities and roles of process owners are recognized throughout the organization and that the people associated with the individual processes have the competences needed for the tasks and activities involved. Some processes will relate to the overall management system and some will additionally relate to a speci fic managerial aspect, such as: a the quality of products and services, including cost, iso 9004:2018 pdf download, quantity and delivery e.
ISO ; b health, safety, security e. The organization should motivate people to engage in iso 9004:2018 pdf download activities and propose opportunities for improvement in the processes in which they are involved. It should take any necessary corrective actions, or other appropriate actions, when gaps are identi fied between the planned and actual activities. The organization should determine what procedures if any are needed to manage a process, including the criteria for process outputs and operational conditions, to ensure conformity with the criteria.
When procedures are applied, in order to ensure that they are followed by people involved in the operation of the process, the organization should ensure that: a a system is established to de fine the knowledge and skills needed for processes and evaluate the knowledge and skills of the process operators; b risks in the procedures are identi fied, assessed and reduced by improving the procedures e.
Deviations are mainly caused by changes in equipment, method, material, measurement, environment and people for the operation of processes. The organization should determine check points and related performance indicators that will be effective and efficient in detecting deviations.
Iso 9004:2018 pdf download organization should determine and manage the resources needed for the achievement of its objectives, taking iso 9004:2018 pdf download account the associated risks and opportunities and their potential effects. The organization should implement sufficient control over its processes to achieve efficient and effective use of its resources. Depending on the nature and complexity of the organization, some of the resources will have different impacts on the sustained success of the organization.
When considering future activities, the organization should take into account the accessibility and suitability of resources, iso 9004:2018 pdf download, including externally provided resources. The organization should frequently evaluate its existing use of resources iso 9004:2018 pdf download determine opportunities for improving their use, optimizing processes, and implementing new technologies to reduce risks.
The organization should develop and implement processes to attract and retain people who have the current or potential competences and availability to contribute fully to the organization. The managing of people should be performed through a planned, transparent, ethical and socially responsible approach at all levels throughout the organization.
The organization should establish iso 9004:2018 pdf download maintain processes for engagement of its people. Empowerment enhances the motivation of people to take responsibility for their work and its results. This can be achieved by providing people with the necessary information, authority and freedom to make decisions related to their own work. The process should follow steps such as: a determining and analysing the personal competencies needed by the organization in accordance with its identity mission, vision, iso 9004:2018 pdf download, values and culturestrategy, iso 9004:2018 pdf download, policies and objectives; b determining the current competence at group level and at individual level, as well as the gaps between what is available and what is currently needed, or could be needed in the future; c implementing actions to improve and acquire competence, as required; d improving and maintaining competence that has been acquired; e reviewing and evaluating the effectiveness of actions taken to con firm that the necessary competence has been acquired.
The organization should determine what is needed and coordinate how these resources will be allocated, provided, measured or monitored, optimized, maintained and protected.
In addition, depending on its nature, the organization should verify that its work environment complies with applicable requirements and addresses applicable standards such as those for environmental and occupational health and safety management. As these resources can impact both the organization and its interested parties, it is essential that its relationships with external providers and partners are managed effectively.
The organization and its external providers or partners are interdependent. The organization should seek to establish relationships that enhance the capabilities of itself and its providers or partners to create value in a manner that is mutually bene ficial to all involved.
The organization should consider partnering if external providers have knowledge that the organization does not have, or to share the risks and opportunities associated with its projects and the resulting pro fits or losses.
ISO 9004, the ISO 9000 Family and Supporting Resources
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ISO (E) Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical. ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. ISO gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO ISO provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.
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